Data Deletion

Last updated: 26 de julho de 2026

This page explains how to request the deletion of personal data processed by CRM de Performance, operated by Krit Web Ltda, CNPJ (Brazilian company registration) 25.303.432/0001-00.

The process depends on your situation. Start by identifying which of the two applies to you.

Situation 1 — You have an account on CRM de Performance

This applies if you subscribed to the service and access the system with a login and password.

Write to admin@oficial.app.br with the subject "Data deletion", providing:

  • the email registered on the account;
  • the name of the organization;
  • whether you want to delete only your user or the entire organization.

The request must come from the registered email, or be accompanied by another way to confirm it is you. If the deletion is for the entire organization, it is only carried out at the request of someone with the administrator role.

Situation 2 — Your data is here because you talked to a company

This applies if you talked over WhatsApp, Instagram Direct or Messenger with a company that uses CRM de Performance to serve its customers.

In this situation, the one who decides about this data is the company that served you — it is the controller. We only store and process it on their behalf, as a processor. This is detailed in section 2 of the Privacy Policy.

The fastest way is to request it directly from the company that served you. If you don't know how to reach them, or don't get a response, write to admin@oficial.app.br providing:

  • the phone number or profile used in the conversation;
  • the name of the company you talked to, if known;
  • the approximate date of the contact.

We locate the record, forward your request to the responsible controller, and follow up until it is completed. We will get back to you with confirmation.

Data obtained through Meta platforms

If your data reached us through an ad or a conversation started on WhatsApp, Instagram or Facebook, it follows exactly the same process described above. A request made through the channels on this page also covers this data — there is no need to open a separate request.

What is deleted

  • Registration data and access credentials.
  • Conversation history, including message content and associated media files.
  • Contact data, notes, tasks and pipeline stage history.
  • Advertising origin records linked to the contact.

What can be retained, and why

Some records remain even after the request, because the law requires it or because they are necessary for the defense of rights:

  • Access logs (date, time and IP): 6 months, as required by the Marco Civil da Internet.
  • Tax and financial records of subscriptions: for the period required by tax legislation.
  • Data necessary for defense in administrative, judicial or arbitration proceedings, for as long as that necessity lasts.

These records are restricted to the purpose that justifies their retention and are deleted at the end of the period. Conversion events already sent to advertising platforms before the request cannot be retrieved by us — in that case, the deletion request must also be directed to the corresponding platform.

Timeline

We confirm receipt within 5 days and complete the deletion within 15 days of the request. If we need more time due to complexity, we will notify you with the justification before the deadline ends.

We may ask for additional information to confirm your identity. This is a protection against someone requesting the deletion of your data by impersonating you.

Contact

admin@oficial.app.br
Krit Web Ltda — CNPJ 25.303.432/0001-00